THANK YOU FOR TRUSTING HOLLYWOOD LIFTING & AYURVEDA WITH YOUR SERVICE. WE ARE HERE TO ENSURE YOU ENJOY A SAFE, PROFESSIONAL AND STRESS-FREE EXPERIENCE WITH US.

OUR CODE OF ETHICS

HOLLYWOOD LIFTING & AYURVEDA IS THE INDUSTRY LEADER IN ENSURING OUR CUSTOMERS ENJOY THEIR SERVICES IN A SAFE AND PROFESSIONAL ENVIRONMENT. ALL OF OUR SERVICE PROVIDERS ARE REQUIRED TO PASS HOLLYWOOD LIFTING & AYURVEDA CODE OF ETHICS TRAINING, PROVIDE A VALID STATE LICENSE, AND UNDERGO A CRIMINAL RECORD AND EMPLOYMENT REFERENCE CHECK.

OUR CODE OF ETHICS IS DESIGNED TO PROTECT YOU. IF ANYTHING RELATED TO YOUR SERVICE DOES NOT FEEL RIGHT OR APPROPRIATE, TRUST YOUR FEELINGS AND INTUITION. TALK TO A FRIEND OR NEUTRAL THIRD PARTY OR TALK DIRECTLY TO YOUR SERVICE PROVIDER IF YOU FEEL COMFORTABLE DOING SO. OTHERWISE, TALK TO THE SPA MANAGER, SUPERVISOR, FRONT DESK STAFF, CONSULT A DIFFERENT SERVICE PROVIDER, OR IF YOU GET NO SATISFACTORY RESPONSE, REACH OUT TO

HOLLYWOODLIFTINGFACIAL.COM AND WE WILL IMMEDIATELY RESPOND AND APPROACH THE SPA AND SERVICE PROVIDER ON YOUR BEHALF.

 

YOUR RESPONSIBILITIES

IF YOU ARE LATE FOR YOUR SERVICE, THE SPA WILL TRY ITS BEST TO ACCOMMODATE YOU BUT IF NO TIMES OR PROVIDERS ARE AVAILABLE YOUR SERVICE TIME MAY NEED TO BE ADJUSTED.

YOU MUST ALSO DEMONSTRATE ETHICAL BEHAVIOR. YOUR SERVICE PROVIDER WILL IMMEDIATELY TERMINATE THE SERVICE IF ANY INAPPROPRIATE COMMENTS OR BEHAVIORS ARE DISPLAYED.

OUR PLEDGE

IF ANY INAPPROPRIATE, ABUSIVE OR DANGEROUS CONDUCT TOOK PLACE, WE WILL IMMEDIATELY ASSIST YOU IN CONTACTING THE APPROPRIATE AUTHORITIES OR CONTACT THEM ON YOUR BEHALF, IF PERMITTED BY YOU. WE WILL COOPERATE IN ALL INVESTIGA­TIONS OF COMPLAINTS MADE TO AUTHORITIES. OUR POLICY IS THAT IF AN ALLEGATION OF INAPPROPRIATE CONDUCT IS MADE AGAINST A PRACTITIONER, THE EM­PLOYEE WILL BE IMMEDIATELY SUSPENDED PENDING INVESTIGATION.

OUR COMMITMENT TO YOU

AT HOLLYWOOD LIFTING & AYURVEDA MASSAGE AND FACIAL SPAS, PROVIDING YOU WITH A SAFE, PROFESSIONAL AND STRESS-FREE EXPERIENCE IS OUR NUMBER ONE PRIORITY.

  • YOU CAN EXPECT THE FOLLOWING FROM YOUR SERVICE AND YOUR SERVICE PROVIDER.
  • YOU HAVE A RIGHT TO CONTROL YOUR EXPERIENCE
  • TELL YOUR SERVICE PROVIDER WHAT YOU WANT AND DON’T WANT IN YOUR SERVICE.
  • UNDRESS TO YOUR LEVEL OF COMFORT, WHETHER IT IS LEAVING ON YOUR UNDERWEAR, TAKING EVERYTHING OFF, OR UNDRESSING FROM THE WAIST UP. IT IS UP TO YOU AND WE CAN PERFORM AN EFFECTIVE MASSAGE WHAT­EVER YOUR LEVEL OF UNDRESS. THE SERVICE PROVIDER MUST LEAVE THE ROOM FOR YOU TO UNDRESS.
  • ARE YOU COMFORTABLE WITH THE AMOUNT OF PRES­SURE? TELL THE SERVICE PROVIDER IF YOU WANT MORE OR LESS.
  • TEMPERATURE OF THE ROOM, LEVEL OF LIGHTING AND VOLUME OF MUSIC ARE ALL ADJUSTABLE FOR YOU.
  • YOU WILL RECEIVE A SAFE PROFESSIONAL SERVICE
  • OUR SERVICE PROVIDERS ARE REQUIRED TO MAINTAIN A PROFESSIONAL RELATIONSHIP WITH YOU – IF THEY ASK TO SEE YOU OUTSIDE OF WORK OR ARE BECOMING TOO PERSONAL IN CONVERSATION YOU CAN ASK THEM TO STOP OR TALK TO THE MANAGER.
  • OUR SERVICE PROVIDERS DO NOT WORK ON THE AB­DOMEN OR BREASTS. GLUTEAL WORK IS PERMITTED UPON EXPRESSED CLIENT CONSENT AND OVER THE SHEET ONLY WITH PROPER DRAPING. INNER THIGH WORK IS PERMITTED ONLY TO THE EXTENT OF HALF OF THE LENGTH BETWEEN KNEE AND GROIN. CHEST WORK, NO LOWER THAN ONE INCH BELOW THE MEDIAL COLLAR BONE IS PERMITTED.
  • YOU WILL BE PROPERLY DRAPED AT ALL TIMES DURING YOUR SERVICE.
  • YOUR SERVICE PROVIDER WILL ADHERE TO THE HIGHEST ETHICAL STANDARDS
  • ALL HAND & STONE SERVICE PROVIDERS WILL BE TRAINED IN AND ADHERE TO THE HIGHEST ETHICAL STANDARDS AND MUST ABIDE BY THE FOLLOWING CODE OF ETHICS, TO:
  • DEMONSTRATE COMMITMENT TO PROVIDE THE HIGHEST QUALITY MASSAGE THERAPY AND SKIN CARE SERVICES TO THOSE WHO SEEK THEIR PROFESSIONAL SERVICE.
  • ACKNOWLEDGE THE INHERENT WORTH AND INDIVIDUALITY OF EACH PERSON BY NOT DISCRIMI­NATING OR BEHAVING IN ANY PREJUDICIAL MANNER WITH CLIENTS AND/OR COLLEAGUES.
  • ACKNOWLEDGE THE CONFIDENTIAL NATURE OF THE PROFESSIONAL RELATIONSHIP WITH CLIENTS AND RESPECT EACH CLIENT’S RIGHT TO PRIVACY WITHIN THE CONSTRAINTS OF THE LAW.
  • PROJECT A PROFESSIONAL IMAGE AND UPHOLD THE HIGHEST STANDARDS OF PROFESSIONALISM.
  • DEMONSTRATE PROFESSIONAL EXCELLENCE THROUGH REGULAR SELF-ASSESSMENT OF STRENGTHS, LIMITATIONS, AND EFFECTIVENESS BY CONTINUED ED­UCATION AND TRAINING.
  • ACCEPT RESPONSIBILITY TO DO NO HARM TO THE PHYSICAL, MENTAL AND EMOTIONAL WELL-BEING OF CLIENTS, ASSOCIATES AND SELF.
  • NOT ENGAGE IN CONVERSATIONS OF A PERSON­AL OR SEXUAL NATURE, INCLUDING COMPLIMENTS OR CRITICISM ABOUT A PERSON’S BODY, LIFESTYLE, PAST OR PRESENT RELATIONSHIP SITUATION.
  • PROVIDE PROPER DRAPING PROCEDURES FOR ALL CLIENTS AT ALL TIMES. AVOID EXPOSING A CLIENT’S PRIVATE AREAS AT ALL TIMES.
  • NOT ALLOW THEIR BREASTS OR GENITALS TO BRUSH UP AGAINST, LEAN INTO OR TOUCH ANY PART OF THE CLIENT’S BODY AT ANY TIME.
  • NOT ENGAGE IN ANY SEXUAL CONDUCT OR SEXUAL ACTIVITIES INVOLVING THEIR CLIENTS. SPE­CIFICALLY, NOT MASSAGING OR TOUCHING A CLIENT’S PRIVATE AREAS. THIS INCLUDES THEIR BREASTS AND GENITALIA. GENITALIA INCLUDES ANTERIOR OR POS­TERIOR INNER THIGHS NEAR GENITALIA AND ANAL AREAS.

TERMS AND CONDITIONS

ALL MEMBERSHIP BENEFITS ARE FOR ACTIVE MEMBERS IN GOOD STANDING DURING THE TERM OF THEIR MEMBERSHIP.
  • MEMBERSHIP SERVICES – ALL MEMBERSHIPS INCLUDE YOUR CHOICE OF A ONE HOUR MASSAGE OR SIGNATURE FACIAL EACH MONTH
  • ADDITIONAL MEMBERSHIP MASSAGE AND FACIALS SERVICES – MEMBERS MAY PURCHASE AN UNLIMITED NUMBER OF ADDITIONAL SERVICES FOR THEIR PERSONAL USE AT DISCOUNTED RATES.
  • ROLLOVER PRIVILEGES – MEMBERS MAY ROLLOVER ANY UNUSED SERVICES TO THE FOLLOWING MONTH. UPON TERMINATION OF YOUR MONTH TO MONTH MEMBERSHIP, ACCUMULATED MEMBER SERVICE PACKAGES EXPIRE AND ARE NON-REFUNDABLE 90 DAYS AFTER YOU CANCEL YOUR MEMBERSHIP, ACCUMULATED MEMBER SERVICES EXPIRE 90 DAYS AFTER THE LAST DAY OF A PREPAID TERM MEMBERSHIP.
  • RETAIL DISCOUNTS- A 10% DISCOUNT IS GIVEN TO ALL MEMBERS ON RETAIL PRODUCT PURCHASES.
  • GIFT CARD PURCHASES AND GUEST PRIVILEGES- MEMBERS MAY PURCHASE AN UNLIMITED NUMBER OF GIFT CARDS AS WELL AS BRING IN AN UNLIMITED NUMBER OF GUESTS AT MEMBER RATES. THE ONLY RESTRICTION IS A LIMIT OF 2 MEMBER PRICED SERVICES IN ANY COMBINATION OF GIFT CARDS OR GUEST VISITS FOR EACH INDIVIDUAL GUEST IN A 6 MONTH PERIOD.
  • NATIONWIDE ACCEPTANCE- MEMBERSHIP PRIVILEGES AND PREPAID SERVICES ARE ACCEPTED AT ALL HAND & STONE LOCATIONS IN THE UNITED STATES.
  • REWARDS PROGRAM – MEMBERS PARTICIPATE IN OUR REWARDS PROGRAM AND CAN EARN SERVICES AND DISCOUNTS. SEE REWARDS PROGRAM SECTION FOR FURTHER DETAILS.
  • MEMBERSHIP FREEZE OPTION – A MEMBERSHIP MAY BE FROZEN FOR A MINIMUM OF ONE MONTH AND A MAXIMUM OF THREE MONTHS AT PARTICIPATING LOCATIONS.
  • MEMBERSHIPS CAN ONLY BE FROZEN TWO TIMES IN A 12 MONTH PERIOD FOR A MAXIMUM OF 3 MONTHS AT A TIME. A MEMBERSHIP MUST BE UNFROZEN A MINIMUM OF 30 DAYS BEFORE IT CAN BE FROZEN AGAIN. A “FREEZE FEE” MAY APPLY.
  • MEMBERS CAN REDEEM ACCUMULATED SERVICES DURING A FREEZE BUT CANNOT UTILIZE ANY ADDITIONAL MEMBERSHIP BENEFITS (I.E. BRINGING GUESTS, GIFT CARD PURCHASES, RETAIL DISCOUNTS).
  • A MINIMUM OF ONE EFT PAYMENT MUST HAVE BEEN MADE BEFORE A MEMBERSHIP IS ELIGIBLE TO BE FROZEN
  • MEMBERSHIPS ARE NON-TRANSFERABLE AND NON-REFUNDABLE
  • WRITTEN NOTICE MUST BE PROVIDED ABOUT ANY CHANGES IN ADDRESS, CONTACT INFORMATION AND/OR CREDIT CARD INFORMATION.
  • GUESTS MUST FOLLOW SPA RULES AND REGULATIONS. HOLLYWOOD LIFTING & AYURVEDA RESERVES THE RIGHT TO REFUSE OR DISCONTINUE SERVICES FOR ANY REASON.
  • HOLLYWOOD LIFTING & AYURVEDA RESERVES THE RIGHT TO MODIFY/CHANGE SPA RULES, REGULATIONS, SERVICES AND PRICING WITH REASONABLE NOTICE.
  • TWENTY FOUR HOUR ADVANCE NOTICE IS REQUIRED ON ANY APPOINTMENT CANCELLATION. FAILURE TO DO SO WILL RESULT IN A FEE EQUIVALENT TO 50% OF THE COST OF THE SCHEDULED SERVICE.
  • HOLLYWOOD LIFTING & AYURVEDA IS NOT RESPONSIBLE FOR LOST OR STOLEN PROPERTY.
  • AGE REQUIREMENTS FOR RECEIVING SPA SERVICES VARY BY STATE AND LOCAL LAW AND HOLLYWOOD LIFTING & AYURVEDA STRICTLY COMPLIES WITH SUCH LAWS. IN THE EVENT THERE IS NOT A SPECIFIC REGULATION IN YOUR AREA, OUR POLICY IS AS FOLLOWS:
  • NO PERSON WILL BE DENIED ADMISSION BASED UPON RACE, RELIGION OR APPEARANCE. CHILDREN UNDER THE AGE OF 12 SHALL BE STRICTLY PROHIBITED FROM ENTERING THE SPA. NO CHILDREN UNDER THE AGE OF 18 WILL BE ABLE TO RECEIVE ANY SERVICE WITHOUT THE EXPRESS WRITTEN CONSENT OF THEIR PARENT OR GUARDIAN. FOR CHILDREN 15 AND UNDER (OR WHERE REQUIRED BY STATE LAW), A PARENT OR GUARDIAN MUST REMAIN IN THE TREATMENT ROOM AND FOR ALL MINOR CHILDREN THE PARENT MUST REMAIN ON PREMISES DURING SERVICES.
  • MUST BE OVER THE AGE OF 13 TO RECEIVE A TEEN FACIAL.

FLU AND CORONA VIRUS PRECAUTIONS AND FAQS

 

FLU AND CORONA VIRUS (COVID-19) PROTECTION AT THE SPA

THERE IS NOTHING MORE IMPORTANT TO US THAN OUR CUSTOMER’S SAFETY AND WELL-BEING. FOR THIS REASON, WE HAVE REVIEWED OUR STANDARD DISEASE-CONTROL PROCESSES AND HAVE REVISITED AND ENHANCED THESE PRACTICES CONSIDERING THE RECENT CORONA VIRUS CONCERNS.

WHAT STEPS ARE HAND & STONE SPAS TAKING TO PREVENT THE SPREAD OF THE FLU AND COVID 19 TO CUSTOMERS?

AS STANDARD PRACTICE, ALL STAFF MEMBERS ARE TRAINED TO FOLLOW PERSONAL HYGIENE HABITS SUGGESTED BY THE CDC, STATE AND LOCAL PUBLIC HEALTH DEPARTMENTS. IN ADDITION, WE HAVE IMPLEMENTED HEIGHTENED CLEANING REGIMENS (INCLUDING THE USE OF DISINFECTANTS KNOWN TO WORK ON SIMILAR VIRUSES), INCREASED HEALTH-RELATED SIGNAGE AND HAVE ADDED HAND DISINFECTANT TO ALL SERVICE ROOMS. ALL THERAPISTS ALREADY WASH THEIR HANDS AND DISINFECT ALL MATERIALS USED DURING A SERVICE AFTER EACH SERVICE.

WHAT PRECAUTIONS SHOULD CUSTOMERS TAKE?

WE SIMPLY REQUEST THE COOPERATION OF OUR ENTIRE COMMUNITY IN MAINTAINING A SAFE SPA ENVIRONMENT SO WE URGE ANYONE THAT HAS MILD COLD OR FLU-LIKE SYMPTOMS TO FOLLOW THE ADVICE OF HEALTH OFFICIALS AND STAY HOME WHILE SICK TO HELP PROTECT OTHERS. SHOULD YOU NEED TO CANCEL, MOST SPAS HAVE WAIVED THE 24-HOUR NOTICE PERIOD FOR NOW.

WHY DON’T SPA PROFESSIONALS USE MASKS DURING SERVICES?

THE CDC DOES NOT RECOMMEND THAT PEOPLE WHO ARE WELL WEAR A FACEMASK TO PROTECT THEMSELVES FROM RESPIRATORY DISEASES, INCLUDING COVID-19.

FACEMASKS SHOULD BE USED BY PEOPLE WHO SHOW SYMPTOMS OF COVID-19 TO HELP PREVENT THE SPREAD OF THE DISEASE TO OTHERS.

CAN A CUSTOMER WEAR A MASK DURING A SERVICE?

WE WILL NOT RESTRICT A CLIENT’S DESIRE TO WEAR A FACE MASK, HOWEVER, AS STATED ABOVE THIS IS NOT RECOMMENDED BY THE CDC.

CAN YOU BE DECLINED SERVICE IF YOU ARE EXHIBITING SYMPTOMS?

IF YOU HAVE MILD COLD-LIKE SYMPTOMS, HEALTH OFFICIALS ENCOURAGE YOU TO STAY HOME WHILE SICK AND AVOID CLOSE CONTACT TO HELP PROTECT OTHERS. FOR THE SAFETY OF EVERYONE, OUR LICENSED SERVICE PROVIDERS ARE PERMITTED TO DECLINE SERVICE TO ANY CUSTOMER EXHIBITING CONTAGIOUS SYMPTOMS AND WILL RESCHEDULE YOUR APPOINTMENT. WE HAVE LIKEWISE INSTRUCTED OUR STAFF THAT IF THEY EXHIBIT ANY COLD-LIKE SYMPTOMS, THEY SHOULD STAY HOME. SHOULD YOU NEED TO CANCEL FOR ANY HEALTH-RELATED REASON, MOST SPAS WILL WAIVE THE 24-HOUR NOTICE PERIOD FOR THE TIME BEING.

WE APPRECIATE YOUR CONCERN AND COOPERATION AND HOLLYWOOD LIFTING & AYURVEDA SPA WILL CONTINUE TO MONITOR THE SITUATION AND TAKE ADDITIONAL MEASURES IF OR WHEN THEY BECOME NECESSARY TO ENSURE THE SAFETY OF OUR CUSTOMERS AND OUR STAFF.

POLICY ON NON DISCRIMINATION AND GENDER IDENTITY

IT IS OUR POLICY TO HAVE HOLLYWOOD LIFTING & AYURVEDA SPA TREAT ALL EMPLOYEES WITH DIGNITY AND RESPECT AND TO PROVIDE A WORKPLACE THAT IS FREE FROM DISCRIMINATION WHETHER THAT DISCRIMINATION IS BASED ON RACE, COLOR, RELIGION, SEX (INCLUDING GENDER IDENTITY OR PREGNANCY), NATIONAL ORIGIN, DISABILITY, POLITICAL AFFILIATION, MARITAL STATUS, MEMBERSHIP IN AN EMPLOYEE ORGANIZATION, AGE, SEXUAL ORIENTATION, ETC. ONCE AN EMPLOYEE HAS BEGUN WORKING FULL-TIME IN THE GENDER THAT REFLECTS HIS, HER, OR AN UNSPECIFIED GENDER IDENTITY, TRANSGENDER SERVICE PERSONNEL WILL BE REPRESENTED IN THAT MANNER TO CLIENTS FOR SCHEDULING AND APPOINTMENT PURPOSES.